FAQ - Invoicing

In this article, we've created an FAQ based on the questions we often receive from our community members. We hope you'll find it useful!

Question	Answer
How long does it take to get paid?	Exfluency AG has 21 days payment terms. Please note that international bank transfers can sometimes then take up to 2 days to appear in your bank account.
I need to issue my own invoice for my VAT department.	You can always issue your own invoice in your own accounting program for your accounting/VAT/Tax purposes and just use the invoice issued by Exfluency AG as a background document for your own invoice. There is no need however to send us a copy of your own invoice.
Where does it show if an invoice is paid?	It is not stated in your profile, however, if you did not receive your funds after the 21 days, we can check the status in our accounting program.
I don’t have a VAT number/company so what do I enter in the company page?	You can just leave that empty then.
Can you cover my banking fees?	No, Exfluency AG doesn’t cover members’ bank fees.
I need reversed charge on the invoice – please add that.	The invoice issued by Exfluency AG already includes the line: VAT: 0% (VAT SUBJECT TO REVERSE CHARGE).
An invoice was generated for me, but I switched banks, so I need to be paid to my new account – can you do that?	We kindly ask that you keep your bank details updated at all times. If you need to update your data after an invoice was created, please reach out to us in the Help Center and we will connect you to our accountant.